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There are many constructive moves you can make when you find yourself in a difficult conversation or conflict at work. But they all rest upon a foundation of one crucial move. I demonstrate it for you here.
Tag Archives: Dispute Resolution
In With The “Good” Conflict, Out With The Bad
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Yes, the Inuit can identify 50 different kinds of snow. But in order to be effective at work, you just need to recognize two kinds of conflict: one that’s essential for success, and one that gets in the way of it.
The Paradox of Workplace Conflict Resolution
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Who wants to collaborate with the people with whom we aren’t getting along? Not many of us. But the world seems to be designed so that we often get more for ourselves when we do. Go figure…
A Tale of Two Payments
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When it comes to resolving conflicts at work, more information—particularly about why people want what they want—generally leads to better solutions. This true story illustrates how it can work.
Interests and Positions
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If you merely assert what you want when you negotiate, you’re bound to get mediocre results. Uncovering the motivation behind people’s demands, however, often leads to elegant, and more effective, solutions.