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There are many constructive moves you can make when you find yourself in a difficult conversation or conflict at work. But they all rest upon a foundation of one crucial move. I demonstrate it for you here.
Category Archives: Video
The Paradox of Workplace Conflict Resolution
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Who wants to collaborate with the people with whom we aren’t getting along? Not many of us. But the world seems to be designed so that we often get more for ourselves when we do. Go figure…
A Tale of Two Payments
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When it comes to resolving conflicts at work, more information—particularly about why people want what they want—generally leads to better solutions. This true story illustrates how it can work.
Strong Working Relationships
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It’s so much easier to resolve conflict and collaborate with people who you trust. That’s why strong relationships are one of your greatest assets at work.
Collaborate More
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There are a range of effective approaches to resolving conflict in the workplace. But for the best results, you should use one approach–collaboration–much more frequently than the others.