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How will you meet your goals if you can’t reach an agreement with your negotiating counterpart? Though this essential question should influence how you behave, many negotiators can’t answer it. Learn why it’s so important to know your alternatives.
Author Archives: Richard Cohen
10 Ways To Strengthen Your “Pause-Ability” (And Not Lose Your Cool)
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Ever get into an argument at work and 15 minutes later think to yourself: “Why did I just say that!?” One reason: research has shown we literally get stupider when we are upset. Check out these ten strategies to prevent yourself from saying things you’ll later regret.
It’s Not REALLY A Jungle Out There
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Evolution is great: opposable thumbs; walking erect; corn chips. But when it comes to getting along at work, evolution has kind of failed us. Find out how in this video. And be prepared for the lion…
The #1, Best, Most Excellent Conflict Resolution Move
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There are many constructive moves you can make when you find yourself in a difficult conversation or conflict at work. But they all rest upon a foundation of one crucial move. I demonstrate it for you here.
In With The “Good” Conflict, Out With The Bad
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Yes, the Inuit can identify 50 different kinds of snow. But in order to be effective at work, you just need to recognize two kinds of conflict: one that’s essential for success, and one that gets in the way of it.
The Paradox of Workplace Conflict Resolution
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Who wants to collaborate with the people with whom we aren’t getting along? Not many of us. But the world seems to be designed so that we often get more for ourselves when we do. Go figure…
A Tale of Two Payments
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When it comes to resolving conflicts at work, more information—particularly about why people want what they want—generally leads to better solutions. This true story illustrates how it can work.
Interests and Positions
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If you merely assert what you want when you negotiate, you’re bound to get mediocre results. Uncovering the motivation behind people’s demands, however, often leads to elegant, and more effective, solutions.
Strong Working Relationships
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It’s so much easier to resolve conflict and collaborate with people who you trust. That’s why strong relationships are one of your greatest assets at work.
Collaborate More
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There are a range of effective approaches to resolving conflict in the workplace. But for the best results, you should use one approach–collaboration–much more frequently than the others.