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A Tale of Two Payments

  • When it comes to resolving conflicts at work, more information—particularly about why people want what they want—generally leads to better solutions.  This true story illustrates how it can work.

Interests and Positions

  • If you merely assert what you want when you negotiate, you’re bound to get mediocre results. Uncovering the motivation behind people’s demands, however, often leads to elegant, and more effective, solutions.

Collaborate More

  • There are a range of effective approaches to resolving conflict in the workplace. But for the best results, you should use one approach–collaboration–much more frequently than the others.